By Robert Marks,
President Les Clefs d’Or USA

You can recognize Clefs d’Or concierges by the keys they display on the lapels of their uniforms. These crossed gold keys are more than just the symbol of the organization; they are the symbol of guaranteed, quality service. Les Clefs d’Or is honored to have the distinction of being the only national professional organization of hotel lobby concierges.

Les Clefs d’Or members have dedicated many years of hard work and training to the concierge profession.

They have their fingers on the pulses of their cities, able to advise guests on restaurants, nightlife, sporting and theater events, sightseeing tours, shopping and more. They can direct guests to any location, any product, at any time of day or night. Les Clefs d’Or concierges are motivated by a genuine desire to serve.

Whether requesting something simple or complex, you can be sure they are a trusted resource to business travelers and vacationers alike, always keeping guests’ safety, enjoyment and satisfaction in mind.

The statutes of Les Clefs d’Or USA, make clear the deep commitment to promote, foster, enhance and improve the technical skills and professionalism of concierges; to foster the development of the hotel industry and tourism in general; and to maintain the highest possible standards of service for hotel guests.

Robert Marks

President, Les Clefs d’Or USA